The domain recovery process allows legitimate owners of previously registered .AO domains to reclaim their assets if they were registered through unofficial channels. This involves verifying ownership, updating technical and contact information, and re-registering the domain through an authorized ExpanTLD process.

Eligible individuals or entities are those who can prove legitimate ownership of previously registered .AO domains that were disconnected or deactivated due to unofficial registration practices. Documentation proving ownership and identity will be required during the process.

To recover your domain, you will need to provide proof of ownership, such as a previous registration invoice, legal documents showing ownership of associated trademarks or business names, and valid identification documents matching the registration details.

Requests are generally completed within 1 business day. However, the recovery process may take up tp 10 business days, depending on the completeness and accuracy of the submitted documentation. Delays may occur if additional verification is required, particularly in high value brand names.

The submission and evaluation of your process is free. Re-submissions may be charged. Recovering a domain includes a mandatory re-registration fees at market price at the moment of the request. Market prices are the prices that are shown at checkout on ExpanTLD.com that may vary depending on the domain type and length of registration selected. All fees are displayed transparently during the application process.

Payments can be made in multiple currencies using major credit cards, PayPal, Multicaixa, or via SEPA bank transfer to ExpanTLD’s designated IBAN. Detailed payment instructions will be provided during the recovery process.

If your recovery request is denied, ExpanTLD will provide the reasons for the denial and suggest corrective actions, if applicable. You may resubmit your application with additional documentation or clarification as needed.

Yes, during the recovery process, you actually must update your domain’s contact information, technical settings, and other relevant details to ensure that the domain is correctly configured and compliant with current EPP standards. At moment of recovery your domain will be transmitted to your with ownership and expiration date according to:

Yes, ExpanTLD offers dedicated support in English throughout the recovery process. You can contact our support team via email, phone, or the online helpdesk for assistance with your recovery application. 

If you are missing some required documents, please contact ExpanTLD support for guidance. In some cases, alternative forms of verification may be accepted, or you may be given instructions on how to obtain the necessary documentation.

You can submit recovery requests until 31st December 2024. Requests after 30th September grace period will be charged.

Date: [DD/MM/YYYY]
To:
Angolan ccTLD Authority
DNS.ao Operations Center
Luanda, Angola

Subject: Attestation of Compliance and Pledge to Submit Accurate Ownership Details for .AO Domain Assets

Dear Sir/Madam,

We, [Registrar’s Name], located at [Registrar’s Address], hereby confirm our commitment to upholding the highest standards of accuracy and integrity in the management of .AO domain registrations. As a candidate registrar, we pledge to ensure that all information submitted regarding the ownership of .AO domain assets is accurate, truthful, and verified to the best of our knowledge.

Attestation Statement:

1. Compliance with Ownership Verification:
   We affirm that we will rigorously verify the legitimacy of ownership details for all .AO domain assets before processing registrations, renewals, or transfers. This includes verifying provided documents, ownership claims, and ensuring that all registered information complies with the Angolan ccTLD policies and regulations.

2. Commitment to Accurate Data Submission:
   We commit to submitting accurate and up-to-date details regarding domain ownership in all our transactions with the ccTLD authority. Should discrepancies or errors be identified, we will promptly rectify the records to maintain the integrity of the registry.

3. Cooperation with the ccTLD Authority:
   We agree to fully cooperate with the ccTLD authority in providing any additional information or documentation required for verifying domain ownership or resolving disputes. We understand the importance of maintaining a trustworthy and transparent domain ecosystem.

4. Adherence to Policies and Best Practices:
   We acknowledge and agree to adhere to all current and future policies, guidelines, and best practices established by the Angolan ccTLD authority, ensuring that our operations remain compliant and aligned with national and international standards.

We understand that any breach of these commitments may result in the suspension or revocation of our status as a registrar, along with any other applicable penalties as determined by the Angolan ccTLD authority.

Declaration:

To the best of our knowledge and belief, we hereby attest that we will maintain the accuracy and legitimacy of all ownership details for .AO domains managed through our platform. We are committed to contributing to the integrity and reliability of the .AO domain namespace.

Yours faithfully,

[Signature]
[Name]
[Title]
[Registrar’s Name]
[Contact Information]
[Email Address]
[Phone Number]