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Procedure for Recovery of Lost co.ao and it.ao Domain Names by International Resellers
This procedure outlines the steps international resellers must follow to request recovery co.ao and it.ao domain names through ExpanTLD.com. The process ensures the legitimacy of domain ownership and compliance with ccTLD AO regulations.
Why ExpanTLD?
ExpanTLD is a solution provider of integrated software and logistics for Top Level Domains looking to expand their business internationally. For the recovery of domains from the AO TLD, ExpanTLD has been licensed for this specific procedure.
Please start by verifying if the domain names you are trying to recover are elligible for this process:
1. Are you the owner of the domain or in written representation of the legitimate Owner? 2. Does the domain have a co.ao or it.ao extension? 3. Particularly if you are requesting recovery of a high-profile brand, we may request proof of brand ownership by adequate means.
1. Login to ExpanTLD.com - Step 1: Navigate to ExpanTLD.com.
- Step 2: Login using your Google account by selecting the ‘Login with Google’ option.
- Step 3: If you do not have an account, you can register by filling out the online registration form. Once registered, proceed to log in using your credentials.
2. Locate ‘MyConsole’ and Create Owner Contacts - Step 1: After logging in, locate the ‘MyConsole’ section in the dashboard.
- Step 2: In ‘MyConsole’, select the ‘Contact’ option.
- Step 3: Create Owner contacts for each domain you wish to recover by entering the legitimate owner’s details. Ensure all information provided is accurate and reflects the rightful owner of the domain.
3. Submit Domain Recovery Request - Step 1: Compile a list of domain names you wish to recover. This can be done in either a TXT or XLS file.
- Step 2: Send an email from the account you used to log in to ExpanTLD.com to support@expantld.com. If you submit your request from a differente email address we may not be able to safetly match your request to your account, delaying operational response time.
- Step 3: Attach the TXT or XLS file to the email. At this stage, no further details about the domains are required.
4. Submit Attestation Letter for Resellers or Registrars - Step 1: If you are a Reseller or Registrar, draft a letter of attestation on your company letterhead. The letter should:
- Be signed and stamped by the CEO or equivalent authority in your company.
- Confirm that, to the best of your knowledge, you pledge to submit accurate details regarding the legitimate ownership of all AO assets moving forward.
- Step 2: Send this signed and stamped letter as an attachment in an email to support@expantld.com from the account used to log in to ExpanTLD.com.
5. Receive EPP Transfer Keys - Step 1: After submitting your domain recovery request in item 3) and the attestation letter in item 4), ExpanTLD.com will review your submission at no charge.
- Step 2: Usually within 24 hours, EPP transfer keys valid for 7 days will be emailed to you. These keys will only be provided for eligible domain names on your list.
- Step 3: Note that these EPP keys are for exclusive use on the ExpanTLD.com website and cannot be used with other registrars.
6. Handling Non-Eligible Domains - Step 1: If you do not receive an EPP key for a requested domain, it may be due to the domain being non-eligible, such as 2-letter domains or reserved domains. If we have additional questions on specific submissions, these may take longer to evaluate and our team will be in contact with you.
- Step 2: If you wish to pursue the recovery of a non-eligible domain, ExpanTLD.com will collaborate with ccTLD's legal representatives to attempt to clear your request.
7. Domain Registration Before Expiry - Step 1: The expiration date for co.ao and it.ao domains is 30th September 2024.
- Step 2: Before this date, you must register each recovered domain at ExpanTLD.com for the minimum period of 1 year.
- Step 3: The registration fee according to the domain type in quoted in Euros at checkout.
- Instant registration is available with VISA and Mastercard payments.
- Other payment processes may take longer to clear.
8. Transfer Restrictions Until 30th September 2024 - Until 30th September 2024, you will be unable to transfer recovered domains from ExpanTLD.com to other platforms. The domains will remain under the custody of ExpanTLD.com pending complementary fact checking and Owner verification by our team.
9. Domain Transfer After 30th September 2024 - Step 1: After 30th September 2024, you may transfer your domains from ExpanTLD.com to any official reseller listed on the dns.ao website here: https://dns.ao/ao/lojas-de-revendedores-autorizados-licenciados/
10. Becoming an Official Reseller of ccTLD AO - Step 1: If you wish to become an official reseller of ccTLD AO, you can request this service by emailing support@expantld.com.
- Step 2: As an official reseller, you will benefit from:
- EPP integration with AO ccTLD.
- Self-custody of your domains.
- A 20% commercial discount on domains registered with ExpanTLD.com in the future.
- Direct support from a licensed ccTLD registrar with international support.
- Premium domain negotiation.
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